Shipping Policy
Last updated: 21 June 2026
This Shipping Policy explains how and when orders placed on www.sebili.com are processed and delivered by FF HOLDING SRL.
5.1 Countries We Ship To
- European Union / EEA
- United Kingdom
- Switzerland
- Australia
Orders outside these regions will be cancelled and refunded.
5.2 Handling Time
Orders are processed within 1–3 business days (Monday–Friday). Once shipped, you will receive a confirmation email with tracking details.
5.3 Shipping Methods & Costs
| Destination | Service | Cost | Incoterm |
|---|---|---|---|
| EU / EEA | Tracked parcel | Free | DDP |
| United Kingdom | Tracked parcel | Free | DDP |
| Switzerland | Tracked parcel | Free | DAP |
| Australia | Tracked parcel | Free | DAP |
5.4 Delivery Time Estimates
Delivery takes approximately 7–12 business days after dispatch. Delays may occur due to customs, remote locations, or peak seasons.
EU/UK customers: If delivery exceeds 30 days, you may request a refund.
5.5 Customs, Duties & Taxes
EU / UK: VAT included — no extra charges.
Switzerland & Australia: Duties & taxes paid by customer.
5.6 Lost or Damaged Parcels
Report issues within:
• 14 days (lost parcels)
• 48 hours (damaged items)
Email: sebili.help@gmail.com
5.7 Contact
FF HOLDING SRL
Via Pietro Nenni 10, 27058 Voghera (PV), Italy
Email: sebili.help@gmail.com